Return Policy

🔁 Returns & Exchanges

We want you to love your purchase! If something isn’t quite right, we’re here to help.

• Returns are accepted for store credit or exchange only.
• You must email us within 14 days of your order date to receive return authorization.
  Returns without prior approval will not be accepted—no exceptions.
• Items must be unused, in original packaging, and returned at the customer’s expense.
• Once received, we’ll issue your store credit or complete your exchange within 2 business days.
• Store credit is valid for 6 months from the issue date.

Please note:

• All accessories and discounted items are FINAL SALE – no returns, exchanges, or store credit.
• To initiate a return, email us at shop@piccolininyc.com with your order number in the subject line.

 

💳 Payments & Inventory

We accept:

Visa, Mastercard, American Express, and PayPal

• Sales tax is only applied to orders shipping within New York State.
• While we do our best to maintain inventory accuracy, some items may sell out.
  If an item in your order is no longer available, we’ll notify you via email and update your order total and confirmation accordingly.
• As part of our commitment to sustainability, some items may ship without hang tags.

 

Questions? Reach us at shop@piccolininyc.com — we’re happy to help!