FREE SHIPPING ON ORDERS OVER $100

Shipping

Shipping & Delivery Policy

We offer $6 flat rate shipping on all U.S. orders, and free shipping on orders over $100.

Note: Free shipping cannot be combined with other promotions or applied with store credit.

Processing & Transit Times

  • Please allow at least 2 to 3 business days for your order to be processed.
  • Once your order ships, USPS transit takes an additional 7 to 10 business days on average.
  • Processing and transit times exclude weekends and holidays.
  • You will receive a tracking email once your order ships.
  • Once your package is with USPS, we cannot control its delivery schedule. Weather, peak season, and carrier delays are outside of our control, and we appreciate your patience.

Weekends & Holidays

We do not process or ship orders on weekends or holidays. Orders placed on a weekend or holiday will begin processing the next business day. During the holiday season, transit times may be longer, and we are not able to guarantee delivery dates.

Signature Required

For your protection, a signature is required at delivery for:

  • All orders over $100
  • Any order USPS identifies as having a higher risk of theft at the delivery address

We cover the cost of signature confirmation. If no one is available to sign, USPS will leave a notice so you can schedule redelivery or pick up your package at your local post office. Please act on that notice promptly, as USPS will return unclaimed packages to us.

Shipping Restrictions

  • We ship exclusively via USPS.
  • We are unable to ship to P.O. Boxes, APO/FPO addresses, Puerto Rico, Guam, other U.S. territories, or international addresses.
  • We do not offer Saturday delivery or local pickup.

Address Accuracy

Please review your shipping and billing details carefully before checking out. PiccoliNY is not responsible for errors entered at checkout. If an incorrect or incomplete address is entered, the customer is responsible for any cost to redirect or reship the order.

Need to change your address? Email us within 24 hours of placing your order. Once an order has shipped, we cannot make changes.

Returned Packages

If your package is returned to us because it was unclaimed, refused, or undeliverable, we will contact you by email. Reshipping costs are the customer's responsibility, including on orders that originally qualified for free shipping. If you prefer not to reship, we will issue store credit for the merchandise, less original shipping. Returned packages not claimed within 30 days of our email will be converted to store credit.

Out of Stock Items

If an item in your order is out of stock, we will reach out by email. You will not be charged for unavailable items, and we will offer to remove or substitute them. If part of your order ships separately, there is no additional shipping charge.

Lost, Stolen, or Damaged Packages

PiccoliNY is not responsible for:

  • Packages lost or stolen in transit
  • Orders marked as delivered but not received
  • Damage caused by carrier mishandling

If your package is missing, please check with neighbors, your mailroom, and your local post office. For stolen packages, we recommend filing a police report and contacting your home or renter's insurance.

If your order arrives damaged, email us with your order number and photos, and we will help you start a claim with USPS.

If there is no tracking movement for 30 days, we will offer a replacement or store credit if the item is no longer available. We do not issue refunds for lost, stolen, or missing packages marked as delivered.

Wholesale Orders

Wholesale orders follow separate terms. Please visit our Wholesale page or contact us for details.

Questions?

We're here to help. Email us at shop@piccolininyc.com